Privacy Policy — Digital Law Office

    Last Updated: May 1, 2026

    • Jupitice Justice Technologies Pvt. Ltd. (“Jupitice”, “we”, “our”, or “us”) provides this Privacy Policy as an integral component of the Digital Law Office platform (“Service”), including its website, web application, desktop application, and mobile application. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you access or interact with the Service.
    • This Privacy Policy for Jupitice Justice Technologies Private Limited ("we", "us", "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our Services ("Services"), including when you: Download and use your mobile application Jupitice DLO (Jupitice Digital Law Office), or any other application of ours that links to this Privacy Notice.
    • Engage with us in other related ways, including any marketing or events
    • Questions or Concerns? : Reading this privacy notice will help you understand your privacy rights and choices. We are responsible for making decisions on how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@jupitice.com.
    • By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue your use of the Service immediately. Certain features described in this Policy may not always be available or may vary based on your subscription, organization configuration, or jurisdiction. Please also review our Terms of Use, available at www.jupitice.com/terms-of-use, which govern your use of the Service.
    • This Privacy Policy applies to all data collected through the Service as well as related services. We provide short summaries to help you understand what data we collect, how we use it, and what rights you have. Our intention is to explain in the clearest possible manner what data we collect, how we handle it, and the rights you retain. If any part of this Policy does not align with your preferences, you should stop using the Service.

    Summary of Key Points

    • The Summary provided key points from our privacy notice, but you can find more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
    • What Personal Information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about the personal information you disclose to us.
    • Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example, your racial or ethnic origin, sexual orientation, or religious beliefs. We do not process sensitive personal information.
    • How do we process your information? We process your information to provide, improve, and administer your Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your personal information.
    • In what situation and with which Parties do we share your personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
    • How do we keep information safe? We have adequate organizational and technical processes and procedures in place. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn about how we keep your information safe.
    • What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
    • How do you exercise your rights? The easiest way to exercise your rights is by visiting jupitice.com/contact-us or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. Want to learn more about what we do with any information we collect? Review the privacy notice in full.

    1. Information Collected By Us

    • Users may include lawyers, law firms, clients, paralegals, administrative staff, government personnel, or any other authorized users of the Service. We collect personal information that you voluntarily provide to us when you register on the Services, or otherwise when you contact us.
    • Personal Information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information that we collect or you may voluntarily provide when you access or use the Service may include the following:
    • A.Personal Information - Name, email address, phone number, organization, designation, professional details. Mailing Addresses, Job Titles, Usernames, Passwords, Contract Preferences, Contact or Authorization Data, Billing Addresses.
    • B.Login credentials (securely hashed), multi-factor authentication data.
    • C.Information required to facilitate billing or payments for services or subscriptions.
    • D.Sensitive Information: We do not process Sensitive Information.
    • E.Payment Data: We may collect data necessary to protect your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument.
    • F.Application Data: if you use our application(s), we may also collect the following information if you choose to provide us with access or permission.
    • G.Geolocation Information: We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile applications, to provide certain location-based services. If we wish to change our access or permissions, you may do so in your device settings.
    • H.Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device's Bluetooth, calendar, camera, microphone, reminders, sms messages, storage, sensors, contacts, and other features. If you wish to change your access or permissions, you may do so in your device settings.
    • I.Mobile Device Data: We automatically collect device information (such as your mobile device ID, model, and manufacturer, operating system, version information, and system configuration information, device identification application numbers), browser type and version, hardware model, internet service provider and/or mobile carrier, or internet protocol (IP) address (or proxy server). If you are using our applications, we may also collect information about the phone network associated with your mobile device, your mobile device's operating system or platform, the type of mobile device you use, your mobile device's unique device ID, and information about the features of our applications you accessed.
    • J.Push Notifications: We may request to send you push notifications regarding your account or certain features of the application(s), for troubleshooting and for our internal analytics and reporting purposes. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
    • K.The information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any such changes to such personal information.
    • L.Google API: Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use Requirements.

      • M. Identity Verification Information

      To comply with authentication requirements, contractual obligations, or applicable law, we may collect:

      1. 1.Aadhaar-based OTP verification results, PAN information, and other government-authorized identification details.We do not store raw Aadhaar numbers. Only the masked Aadhaar (last 4 digits) or authentication reference tokens issued by UIDAI/NSDL are retained, solely to the extent permitted under the Aadhaar (Targeted Delivery) Act, 2016 and applicable UIDAI circulars. Any eKYC data received is deleted within 6 months of the purpose being fulfilled, unless a specific legal obligation requires otherwise.
      2. 2.eKYC verification outputs, video verification results, and digital signature information.

      N. Case & Client Data (Highly Sensitive Legal Data)

      As a legal-tech platform, the Service enables you to store and manage client matter data, including:

      1. 1.Case files, pleadings, evidence, draft documents, strategies, affidavits, and transcripts.
      2. 2.Court documents, case metadata, cause lists, deadlines, and related matter records.
      3. 3.Communication logs, notes, and internal team collaboration data.
      4. 4.This information is treated with the highest confidentiality. You (or your organization) remain the data controller for such legal matter data, while Jupitice acts as a data processor.
      5. 5.Document & Media Uploads
      6. 6.Users may upload: PDFs, images, audio files, video files, scanned documents, and supporting records. All such content is encrypted and access-controlled.
    • O.Payment Information: If payments are made through the Service, we collect transaction information from you. We do not store sensitive payment card details; these are processed by secure third-party gateways.
    • P.General Audience Service: The Service is intended for users aged 18 and above. We do not knowingly collect information from minors. If any such data is detected, we will delete it promptly upon notice.
    • Q.Unidentifiable Data / Metadata: We may collect general non-identifiable data such as ZIP codes, preferences, usage patterns, or document metadata. If combined with personal identifiers, such data will be treated as Personal Data.
    • R.Third-Party Data about You: We may receive information about you from third parties such as identity verification agencies, e-sign providers, eCourts, CERSAI, banks, or analytics tools. Once combined, the data will be treated in accordance with this Policy.

    2. How do we process your Information

    • In Short, we process your information to provide, improve, and administer your Services, communicate with you for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
    • We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
      1. A.To facilitate account creation and authentication, and otherwise manage your user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
      2. B.To deliver and facilitate the delivery of Services to the user. We may process your information to provide you with the requested service.
      3. C.To fulfill and manage your orders. We may process your information to provide you with the requested service.
      4. D.To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with any user.
      5. E.To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. For the avoidance of doubt, no case files, legal matter data, client communications, or documents uploaded to DLO workspaces are used for advertising profiling or interest-based targeting. Advertising, if any, is based solely on general platform usage signals (e.g., product tier, country) and never on the substantive content of legal work. Lawyers should note that use of client data for advertising purposes would violate Bar Council of India Rules on professional conduct. Jupitice does not engage in such use. For more information, see our Cookie Notice: jupitice.com/cookie-policy
      6. F.To post testimonials: We post testimonials on our Services that may contain personal information.
      7. G.To evaluate and improve our Services, products, marketing, and your experience, we may process your information when we believe it is necessary to identify information trends, determine the effectiveness of our promotion campaigns, and evaluate and improve our Services, products, marketing, and your experience.
      8. H.To identify usage trends. We may process information about how we use our Services to better understand how they are being used, so we can improve them.
      9. I.To examine the effectiveness of our marketing and promotional campaigns, we may process your information to comply with your legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

    3. When and with whom do we share your personal Information

    • In Short, we may share information in specific situations described in this section and/or with the following third parties.
    • We may need to share your personal information in the following situations:
      1. A.Business Transfers. We may share or transfer your information in connection with, or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
      2. B.When we use Google MAPS Platform API's, we may share your information with Google Maps Platform API's (e.g., Google MAPS API, Places API). Google Maps uses GPS, Wi-Fi, and Cell Towers to estimate your location. GPS is accurate to about 20 meters, while WI-FI and Cell Towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always precise.

    4. Do we use Cookies and Other Tracking Technologies?

    • In Short, we may use cookies and other tracking technologies to collect and store your information.
    • We may use cookies and other tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services for analytics and advertising, including helping manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and Service Providers use their technology to provide advertising about products and services tailored to your interests, which may appear either on our Services or on other websites.
    • Specific information about how we use technologies and how you can refuse certain cookies is set in our Cookie Notice: jupitice.com/cookie-policy

    5. Do we offer Artificial Intelligence Based Products

    • In Short, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
    • As part of our Services, we offer products, features, or tools powered by Artificial Intelligence, Machine Learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.
    • Our AI Products:
      1. A.AI Applications
      2. B.AI Document Generation
      3. C.AI Research
      4. D.AI Search
      5. E.Document Summarization
      6. F.Extraction of Insights
      7. G.Search Enhancement
      8. H.Auto Classification
      9. I.Recommendations

    How do we process your data using AI

    • All personal information processed using your AI Products is handled in line with your Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.

    How to Opt Out:

    • We believe in giving you the power to decide how your data is used. To opt out, you can:
    • Log in to your account settings and update your user account
    • Contact us using the information provided

    6. Data Collected Automatically

    • Like many online platforms, we automatically collect technical information to operate, secure, and improve our Service.
    • Collected data may include:IP address, device type, browser type, operating system, and language. Pages visited, time spent, clicks, navigation patterns, load times, crash logs, and performance metrics. Device identifiers, session tokens, referral URLs. This data does not normally identify you directly, but may become identifiable when linked with other data.
    • Technology Used for Automated Collection
    • Cookies: We use cookies to enhance functionality, remember preferences, analyze behavior, and improve user experience. Users may disable cookies, but doing so may affect functionality.
    • Web Beacons / Tracking Pixels: Used to track engagement, content performance, and email interactions.
    • Embedded Scripts: Used to understand how you interact with pages and features in real time.
    • Do Not Track Signals: The Service does not currently respond to browser-based “Do Not Track” signals due to a lack of industry standards.

    7. User Profiles

    • Lawyers, law firms, and clients may create profiles containing professional or organizational information. Profile visibility is controlled through privacy settings. Public profiles may be visible to other users or the general public.

    8. Community Forums

    • Any information posted in public forums may be visible to others and may be copied or shared. Users may request removal of their data; we will comply unless prevented by technical or legal limitations.

    9. Social Networking Services

    • If you choose to link your social media accounts or share content via third-party platforms, those platforms may collect information about your interactions. These services operate under their own privacy policies.

    10. How long do we keep personal information?

    • In Short, we keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
      We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law such as tax, accounting, or other legal requirements. No purpose in this Notice will require us to keep your personal information for longer than the period of time during which users have an account with us.
    • When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

    11. How Long do we keep your information Safe ?

    • In Short, we aim to protect your personal information through a system of organizational and technical security measures.
    • We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we collect. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of data over the internet is at your own risk. Jupitice shall not be liable for unauthorized access resulting from circumstances beyond its reasonable control, subject to applicable law. You should only access the Services within a secure environment.

    12. Do we collect information from minors?

    • In Short, we do not knowingly collect data from or market to Children under 18 years of age. We do not knowingly collect, solicit data, or market to children less than 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware that any data we have may have been collected from children under age 18, please contact us at support@jupitice.com.

    13. What are your Privacy Right?

    • In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
    • Withdrawing your Consent: If we are relying on your consent to process your personal information, which may be an express or implied consent depending upon the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the Contact Details provided in the Section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”
    • However, please note that this will not reflect the lawfulness of the processing before it is withdrawn, nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
    • Opting out of Marketing and Promotional Communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS Messages that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from marketing lists. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
      1. Account Information:
      2. If you would like to review or change the information in your account or terminate your account, you can:
      3. Log in to your account settings and update your user account.
      4. Contact us using the information provided.
      5. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.
    • Cookies and Similar Technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies or reject cookies, which could affect certain features or services of our Services. For further information, please see our Cookie Notice: jupitice.com/cookie-policy
    • If you have questions or comments about your privacy rights, you may email us at support@jupitice.com

    14. Control for do-not-track features?

    • Most web browsers and some mobile operating systems and mobile applications include a do-not-track ("DNT") feature or setting you can activate to signal your privacy preference not to have your data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT Browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

    15. Do we make updates to this Notice?

    • In Short, yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised Date" at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

    16. How can you contact us about this notice ?

    • If you have questions/comments about this Notice, you may email us at support@jupitice.com or contact us by post at:
    • Jupitice Justice Technologies Private Limited
    • Plot No.14, Rajiv Gandhi Chandigarh Technology Park,
    • Chandigarh, India 160101

    17. How Can You Review, Update, or delete the data we collect from you?

    • Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request, review, update, or delete your personal information, please visit jupitice.com/contact-us

    18. How do we use data?

    • We use the data collected for the following purposes:
      1. A.To provide, maintain, and improve the Service and ensure optimal performance.
      2. B.To authenticate identity, enable eKYC and e-signatures, and comply with legal requirements.
      3. C.To provide customer support and respond to user requests.
      4. D.To enhance product functionality, user experience, analytics, and security monitoring.
      5. E.To communicate updates, features, offers, and transactional messages.
      6. F.To detect, prevent, and address fraud, misuse, and technical issues.
      7. G.To comply with applicable law and enforce legal rights.

    19. AI Use & Automated Processing

    • Digital Law Office uses AI tools to assist with:
      1. A.document summarization,
      2. B.extraction of insights,
      3. C.search enhancement,
      4. D.auto-classification,
      5. E.Recommendations.
    • We do NOT use customer documents, client matter data, or case-related information to train our AI models. Your data is processed only to generate outputs for your own workspace. Your legal matter data is never used to improve global or cross-customer AI models. This protects attorney–client privilege and complies with ethical obligations.This commitment applies to all third-party AI service providers integrated into DLO. Jupitice contractually restricts its AI vendors from using DLO customer data for model training or improvement. Lawyers and law firms may request a copy of relevant data processing terms by writing to support@jupitice.com. This commitment is not subject to change without explicit notice and an opt-in period of no less than 30 days.

    20. Data Retention

    • Unless deletion is requested (subject to legal exceptions), we retain:
      1. A.Identity verification data: up to 30 days.
      2. B.Case and legal matter data: retained as long as required by your organization, or up to 7 years after closure.
      3. C.Billing and payment records: 7 years.
      4. D.Audit logs and security logs: 1–7 years, depending on compliance requirements.
      5. E.Backups: retained temporarily for business continuity.Retention periods above are subject to revision as rules under the Digital Personal Data Protection Act, 2023 (DPDP Act) are notified. For eKYC data specifically, retention does not exceed what is permitted under UIDAI's Authentication User Agency (AUA) guidelines. Users may submit a deletion request at any time subject to applicable legal holds.
      6. F.A legal hold may require retention beyond these limits.

    21. Data Sharing & Disclosure

    • We do not sell personal data.
    • We may share data as follows:
      1. A.With Other Users: If part of the same workspace or case team, or where explicitly authorized.
      2. B.With Service Providers: Cloud hosting, eKYC providers, e-sign vendors, analytics tools, email/SMS providers, and payment processors — solely to perform contracted functions.
      3. C.With Courts, Law Enforcement, or Regulators: As required by Indian law, court orders, or legitimate investigations.
      4. D.With Banks or Financial Systems: For encumbrance checks, reconciliation, or CERSAI-related functions.
      5. E.With Affiliates: In connection with business operations, reorganizations, or corporate transactions.
      6. F.With Consent: Where you specifically authorize sharing (e.g., marketing partners).

    22. Personal Data Categories - Purpose of Use

    • Our service providers, or we may collect and process personal data for:
      1. A.Providing and improving the Service
      2. B.Operating internal systems and fulfilling contracts
      3. C.Detecting and preventing fraud and security threats
      4. D.Error detection, debugging, and service maintenance
      5. E.Compliance with the law
      6. F.Developing new features and enhancements
      7. G.Analyzing usage patterns and improving user experience
      8. H.Legitimate business and commercial purposes
      9. I.Communicating relevant offers (with consent)
    • We may aggregate or de-identify data for analytics or reporting.

    23. Security Measures

    • We take commercially reasonable steps to secure user information:
      1. A.End-to-end encryption (AES-256 at rest, TLS in transit).
      2. B.Role-based access control, least-privilege access, and multi-factor authentication.
      3. C.Blockchain-backed audit trails (where applicable).
      4. D.Regular penetration tests, vulnerability scanning, and log monitoring.
      5. E.Restricted internal access — only authorized personnel under strict confidentiality obligations.
      6. F.No system is 100% secure, but we maintain robust incident response protocols.

    24. User Choices & Rights

    • Users may:
      1. A.Access, review, correct, or update their personal data.
      2. B.Request deletion of data (subject to legal constraints).
      3. C.Request restrictions or object to certain forms of processing.
      4. D.Withdraw consent for optional features.
      5. E.Export their data, where technically feasible.
      6. F.Some information may remain in backups or audit logs for compliance.

    25. International Transfers

    • Data is primarily stored and processed in India. Some service providers may process data in other jurisdictions, subject to contractual and regulatory safeguards.

    26. Links to other sites

    • We are not responsible for third-party websites linked from the Service. Users should review those sites' privacy policies.

    27. Phishing

    • If you receive suspicious communications claiming to be from Jupitice, please report them to jupitice.com/contact-us

    28. Changes to this Policy

    • We may update this Policy periodically. Significant changes will be communicated through the Service or via email.

    29. Contact Us

    • For any questions or concerns, contact us at:
    • Jupitice Justice Technologies Pvt. Ltd.
    • Website: jupitice.com/contact-us
    • Email: contact@jupitice.com / support@jupitice.com
    • Address: Plot No.14, Rajiv Gandhi Chandigarh Technology Park, Chandigarh, India.