End-to-End Grievance Redressal Platform
One Platform | One Data | All Online | Zero Contact
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Grievance Redressal Platform
Jupitice has designed and developed an ultra-advanced ONLINE GRIEVANCE REDRESSAL SYSTEM, for Governments, Enterprises and other Institutions or organizations for better Governance, by leveraging next generation technologies that includes AI applications, ICT etc. that will help our clients to customize their process workflow, events building, Hierarchy and approval management, multiple user type, Status Tracking, Dash board, Reporting & KPI to ensure greater accountability, responsiveness and fair practice.
One Platform - All Online
A Fair Balance Between Human & Technology
Perform all Stages and their A-to-Z Steps all on Single Platform
All Steps | All Tasks | All Events | All Stages
- Online Registration
- Auto forwarding to Concerned Department
- Validation of Complaint
- Exchange Information
- Resolution
Grievance Redressal Stages
Online Registration
How Jupitice Platform Can Help
Online Registration
Online registration along with Initial Claim Information
Generate Unique complaint number
Online Payment of Registration /Processing fee
Dashboard for Case Overview, Tracking Activities, Tasks, Status & Manage claim
Multilingual Capabilities
Auto Forwarding to Concerned Department
How Jupitice Platform Can Help
Auto Forwarding to Concerned Department
Electronic Intimation to concerned department through JUPITICE platform
Validation of Complaint
How Jupitice Platform Can Help
Validation of Complaint
Automated Verification of complaint by concerned department
Send & Receive Documents for Approvals & Actions
Automated Electronic Notifications & Alerts
Exchange Information
How Jupitice Platform Can Help
Exchange Information
Online submission of Evidences & related documents
Storing Evidences and documents in BlockChain Storage
Resolution
How Jupitice Platform Can Help
Resolution
Authentication of Resolution by concerned department
Grievance Redressal Platform Key Features
End to end Integration with automatic escalation to arbitration, mediation & negotiation
Automatic Agent allocation with smart AI based models
SOP based Guided support
Audio, Video and Text based Discusion Room
AI bots based initial screening
Analytics for types of issues, response times, success rates, satisfaction rates both agent and date range wise, etc
Grievance Redressal Platform Model
SaaS Model
We provide Jupiter’s Justice Delivery Platform as “Software as a Service” (SaaS), which is owned, hosted, operated & managed by Jupitice. It works like a Rent Model (Licensing) where our clients take our Platform on Rent and Pay us periodically Subscription Fee for using the Software Services that includes hosting & license fee.. You need not to have any hardware or software to buy, install, maintain or update. You just need an Internet connection. We have different structure of Subscription Fee based on ADR Processes i.e Arbitration, Conciliation, Mediation, Negotiation etc. The subscription is charged on the basis of Tired Pricing based on Claim amount in dispute.
SAAS Model Features
- It is centrally hosted
- We host the product, marketplace and database
- Client pays a Subscription
- Licence to use only
On-Premises Model
Under this Model, software is deployed/ hosted on the private dedicated server at client’s location and operated by the Client. This term is really synonymous with “Self Hosted”.
On-Premises Model Features
- Client hosts the product, marketplace and the database on their own
- Client pays one lump sum upfront and a subscription
- Licence to use within themselves only
Franchise Model
It operates just like SaaS Model with a difference that the Platform is hosted, managed & maintained by Jupitice under its own brand but is managed by the Franchisee under Jupitice Brand for a particular territory. Such Franchisee is offered for a particular territory or class of clients etc. This Model is offered under Revenue Sharing Model. We charge one-time fee at the time of signing the Franchise Agreement.
Franchise Model Features
- We host the product, marketplace and database
- Client Pays a lump sum setup, a fixed component subscription and a percentage of the profit.
- Licence to have other SAAS clients as their own and resale further but cannot make changes to code or resell
- A separate management console and admin panels
- Create and manage accounts for clients
