ODR Services

International Organizations on ODR

UNCITRAL Technical Notes on Online Dispute Resolution

In 2010, at its forty-third session the UNCITRAL established working Group III on Online Dispute Resolution (ODR) to create unified Standards & Mechanism for Online Dispute Resolution of cross border electronic commercial disputes.

UNCITRAL finalized and adopted the technical notes on Online Dispute Resolution at its forty-ninth session. The General Assembly adopted the Resolution No. 71/138 relating to the above on 13.12.2016.

The Technical Notes are a descriptive document of non-binding nature and are neither exhaustive nor exclusive.

Europian Union (EU)

For Online Dispute Resolution for consumer disputes, Regulation (EU) No. 524/2013 was issued by the European Parliament and of the Council on 21st May 2013 (Consumer ODR) which are applicable to the European Members.

APEC Nations

This Collaborative Framework for Online Dispute Resolution of Cross-Border Business to Business Disputes (“ODR Framework”) establishes an APEC-sponsored initiative to use online dispute resolution (ODR) to help global businesses (in particular, micro-, small-, and medium-sized enterprises (MSMEs)) resolve business-to-business (B2B) cross-border disputes focusing on low value disputes (as may be defined by the participating economies). The ODR Framework is designed to promote B2B cross border confidence by providing quick electronic resolution and enforcement of disputes across borders., languages, and different legal jurisdictions. The ODR Framework creates a Framework for businesses, (in particular, micro-, small-, and medium-sized enterprises (MSMEs)) to provide technology assisted dispute resolution through a Three Stages proceedings that starts from Negotiation, to Mediation and to finally Arbitration. They also made Model Procedural Rules.