admin
17 Dec 2025
Every once in a while, a court order does more than resolve a dispute, it teaches us something deeper about how justice works. The recent order of the Hon’ble Rajasthan High Court (Jaipur Bench), referring a long-pending family property dispute to online mediation to be conducted on the Jupitice Digital Mediation Platform, is one such moment.
“Not because it mentions technology.
Not because it mandates online mediation.
But because it quietly demonstrates why mediation exists and why digital mediation is becoming indispensable.”
This one case has become a perfect reference point to understand mediation in its truest, most practical form.
Let’s Look at the Story Behind This Order
The matter had been unresolved for years! Several family members were involved, perspectives varied, and coordinating everyone in one place had become a challenge in itself. What should have been a straightforward discussion had turned into a prolonged conflict. Several legal heirs were scattered across villages and distant regions, and the different interpretations of the family tree surfaced. This is why tensions built up, and even routine issues that should have been straightforward gradually became points of disagreement.
During the hearing, the Court recognised a simple truth: expecting every heir to travel, coordinate, and sit together in a courtroom was unrealistic. And, honestly, forcing a physical mediation would only stretch the dispute further.
So the Court did the practical, humane thing: It referred the matter to online mediation, clearly stating that no one should be compelled to appear in person.
This is where the heart of the matter lies, not just in the order, but in what it reveals.
Through This Case, We See What Mediation Really Means
Most of us understand mediation in theory: an alternative to litigation, a space to negotiate, a neutral third party.
But this case shows us the reality of mediation:
1. Mediation is most effective when disputes require clarification, coordination, and structured dialogue
Some matters involve several voices, differing viewpoints, and questions that can’t be settled through formal arguments alone. Mediation creates the space to untangle these threads. It allows parties to clarify what needs to be understood, coordinate without confrontation, and move the discussion forward in an organised, respectful way.
2. Mediation is about participation, and not pressure
The Court’s reminder that no party should be compelled to appear physically reflects the true spirit of mediation. It is a voluntary and respectful process that prioritises comfort, accessibility and fairness, allowing every participant to engage meaningfully without being limited by logistics or formality.
3. Mediation accelerates resolution
The Court set strict timelines: appointing a mediator within two days, beginning mediation within four days, and submitting a preliminary report within a week. Such tight coordination is far easier to achieve in an online environment, where geography and logistics aren’t barriers.
In essence, this case reminds us that mediation is not a shortcut, it’s, in fact, the right route when disputes require sensitivity, clarity, and collective agreement.
Why Online Mediation Made More Sense Than Physical Meetings
The Court pointed out exactly what millions of Indians experience daily:
- Some family members lived in remote areas
- Others had limited mobility
- Coordinating multiple heirs in one city was impractical
- Delays would only add to tensions
“Online mediation wasn’t chosen because it’s “modern”. It was chosen because it was the fairest and most accessible path.”
Technology, here, becomes an equaliser. It allows everyone, regardless of where they live, to participate fully in the resolution process.
Why the Court Chose Mediation Platform Powered By Jupitice Justice Technologies
When the Court enquired about online platforms already in use, the Rajasthan State Legal Services Authority (RSLSA) confirmed that it conducts digital mediation on the platform developed by Jupitice. Based on this institutional experience, the Court directed the Mediation Centre to conduct the entire process using Jupitice’s digital platform infrastructure.
By permitting the platform’s use, the Court indicated that it met the requirements for conducting the mediation appropriately:
- Provide a secure, neutral digital environment
- Support structured workflows
- Handle multi-party coordination
- Enable smooth participation for citizens
- Ensure confidentiality throughout the process
“In short, the Court instructed exclusive use of the Jupitice platform infrastructure, while the mediation continued strictly under the Mediation Centre’s established rules and supervision.”
Overall, this is strong judicial trust: not in generic technology, but in a governed, justice-grade digital system designed for dispute resolution.
A Glimpse Into the Future of Mediation
This single case highlights the shift happening across the justice system:
Mediation is moving from physical rooms to digital platforms.
Because digital platforms:
- Bring scattered people together
- Cut down months of delays
- Remove logistical hardships
- Ensure structured, documented, and transparent processes
- Align naturally with the Mediation Act, 2023
- Strengthen institutional mediation frameworks
“This is not a temporary change. It is a new design for how dispute resolution will function, especially in multi-party, emotionally loaded, or geographically spread-out matters.”
Naturally, such developments highlight the significance of Jupitice’s contribution to this new era of digital dispute resolution.
What Jupitice Represents in This Moment
This order is not just a validation of online mediation, it is a recognition of the kind of infrastructure needed to make such mediation meaningful. And in this moment, Jupitice represents more than a digital tool; it represents a governed environment where justice processes can run with clarity, structure, and trust.
Reflecting on the Court’s direction, “Ms. Mansi Omar, Co-founder of Jupitice, shared:
“This decision reflects the judiciary’s growing confidence in structured, technology-enabled mediation systems. Digital mediation ensures accessibility and fairness, especially for families living across different regions.”
Her perspective captures the essence of what unfolded in this case. The Court did not simply choose an online medium, it chose a system designed specifically for justice processes.
Jupitice’s platform brings together:
- A secure digital space for dialogue
- Verified participation and identity control
- Transparent, audit-ready communication
- Purpose-built tools for mediators
- Protection of confidentiality and neutrality
- A complete workflow that mirrors the discipline of institutional mediation
This is why the order stands out. It signals that technology alone is not enough; the justice system needs structured digital ecosystems capable of supporting real disputes, real people, and real outcomes.
And that is what makes this case special. It shows that the future of dispute resolution is not merely about moving online, it is about choosing a better-designed, more citizen-centred way of resolving conflicts.
Take Away
This case tells us something simple yet powerful: justice works best when it works for people. By choosing online mediation, and specifically a structured platform like Jupitice, the Court demonstrated how technology can remove barriers, protect relationships, and make resolution not only faster but also fairer. It highlights a justice system that is learning, adapting, and embracing tools that reflect the realities of how people live today.
And this brings us to a larger reflection: What does this case really teach us about mediation itself?”
A Case That Teaches Us Why Mediation Matters
If someone asked, “What is mediation?”, “Why does it matter?” “Why do courts refer disputes to mediation?” “Where does online mediation fit in?”
This Rajasthan High Court case would be an ideal starting point! It shows that mediation is:
- Practical
- People Centered
- Inclusive
- Collaborative
- Efficient
- And deeply aligned with the needs of modern society
And when delivered through a structured platform like Jupitice, mediation becomes not just an option, but the most accessible and equitable form of justice available to citizens.
Overall, this order is more than a procedural direction, it is an example of justice adapting to people, rather than forcing people to adapt to the system. And that is exactly what a modern justice ecosystem should look like.
To understand how Jupitice enables structured, secure and inclusive online mediation for courts, institutions, and citizens, sign up now to explore the Jupitice Mediation Platform .
You can also book a free demo at https://jupitice.com/contact-us
