Why Our Justice System Still Struggles — And What We Must Build Next

When we hear the word justice, our first thoughts are judges, lawyers, and verdicts. But  justice system is far more complex, comprising regulators, ombudsmen, investigating agencies, and grievance redressal bodies. 

Although every government body and private institution works tirelessly to uphold rights, enforce laws, and resolve disputes, despite their critical roles, the system remains burdened by outdated, paper-heavy processes. It has created inefficiencies that are impossible to ignore!

Look At The Numbers That Demand Change

The world’s justice systems are grappling with overwhelming backlogs.  In fact, case backlogs in courts have reached record levels. For instance, in England and Wales alone, the Crown Court backlog surpassed 77,000 cases by mid-2025. It is almost double the pre-pandemic numbers.

Since 2020, court delays have surged globally, with some major jurisdictions experiencing backlog increases of up to 77%. Even in places like Brazil and other large economies, similar challenges were observed, and as a result many cases were delayed for over a year.

In India, as of early 2025, over 50 million cases are pending across Indian courts — a figure that has grown by nearly 20% since 2020. According to the India Justice 2025 report, approximately 61% of High Court cases and 46% of District Court cases have been pending for over three years.

Overall, this delay has rippled through the entire ecosystem, impacting courts, regulatory bodies, ombudsmen, and grievance authorities. The result? Delayed justice delivery, procedural bottlenecks, and reduced public trust.

The Pandemic Gave the Justice Ecosystem a Digital Push

Let go back to the times when the COVID-19 pandemic accelerated digital reforms in justice systems worldwide. Surprisingly, the digitalization of courts experienced a dramatic rise from 2020 to 2021, with the number increasing to 88% from 62% in high-income countries and from 26% to 53% in lower-middle-income countries. 

More and more innovations have been made, like electronic case management and remote hearings. Above all, online legal resources have made justice services more accessible and efficient. For instance, Brazil’s labor courts observed an estimated  13% reduction in adjudication times after adopting electronic processing.

But despite these efforts, most  tech solutions remain fragmented, rigid, and dependent on extensive developer input. Traditional systems — whether composable or hard-coded — struggle to adapt to new policies, jurisdictional needs, or local governance requirements.

Why Smarter Legal Technology Is EssentialComplexity Demands Flexibility

The global justice ecosystem encompasses courts, quasi-judicial bodies, regulators, enforcement agencies, prosecutors, and grievance redressal mechanisms. These segments operate differently — with unique workflows, compliance requirements, and user groups. One-size-fits-all digital tools simply don’t work.

Legacy Systems Are Holding Us Back

Manual processes and disconnected tools create bottlenecks, data duplication, and confusion. The absence of real-time visibility and interoperability means longer turnaround times for citizens, businesses, and government officers.

AI and Automation Are No Longer Optional

Recent reports show that AI adoption in the legal profession is rising rapidly worldwide. In 2025, at least 74% of legal professionals expect to use AI-driven tools in their jobs within a year. And, it’s a sharp increase over previous years!

Overall, AI is increasingly used for drafting documents, legal analytics, and automating user support and compliance management, enabling legal experts to focus on higher-value work.

The Next Leap with Justice Technology

Jupitice has introduced the world’s first Meta Product Platform — a new category of legal tech and governance technology built for flexibility, speed, and compliance. This isn’t just a justice platform. It’s a no-code, AI-powered infrastructure for governments, tribunals, courts, and enterprises.

Here’s what makes it different:

• No-Code Configuration 

An advanced no-code technology that allows you to design & deploy full-scale complex systems within 90 days. Build systems, such as Judicial ERP, Legal Platform, Governance Platform, and ERP systems, by configuring reusable components. No coding required.

• End-to-End Integration

Courts, regulators, enforcement agencies, and grievance bodies can operate on one unified digital backbone, with full data continuity.

• • AI-Powered Intelligence
    Saya, Jupitice’s AI Assistant, supports judges, officers, and citizens with drafting assistance, real-time guidance, and compliance checks.
    

• Rapid Scalability

30+ modular, composable micro-apps and pre-configured system templates — from legal notices to consent management to tribunal flows — ready to deploy and reuse across departments.

• Cost Efficiency

Cut implementation costs by 80% compared to conventional IT systems, making transformation viable for governments, law firms, and even individual practitioners.

Why Most Digital Justice Systems Still Fall Short

Today’s digital solutions are either:

• Too rigid (hard-coded for outdated workflows)
• Too generic (adapted from enterprise IT tools)
• Too slow to evolve with new laws and citizen expectations

They require ongoing development cycles, are expensive to maintain, and can’t adapt to region-specific governance or judicial procedures.

Jupitice’s Meta Product Platform solves this. It’s purpose-built for justice and governance. It empowers every institution — from Courts to  Lok Adalats — to launch and govern digital systems in real-time, without disruption.

The Takeaway

Delays and inefficiencies in justice delivery aren’t just a matter of speed — they’re a matter of trust, fairness, and democratic access. Despite years of digitalization efforts, the justice system still lacks agile, domain-native platforms. 

Jupitice changes that!

It brings a new way to think about digital public infrastructure — one that is configurable, composable, and built for justice. Now, justice won’t just be served; in fact, it will be streamlined, secure, and scalable.

Ready to experience the future of justice? Let’s explore how we’re powering the next era of digital governance and inclusive justice delivery.