APEC-ODR

Transform your approach to resolving disputes with APEC-ODR.

APEC-ODR (BHARAT ODR) is the ultimate platform for efficient, seamless, and fully digital dispute resolution. With its innovative features and cutting-edge technologies, APEC-ODR empowers organizations and individuals to manage, resolve, and track disputes with unmatched ease and security. Whether you're an individual looking to resolve a personal matter or a company aiming to handle commercial conflicts, APEC-ODR is the trusted platform for quick, cost-effective, and secure online dispute resolution.

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Case Management

Smart, automated case management—all in one dashboard.

• Centralized Case Dashboard: View all active, pending, and resolved cases in one organized hub.
• Smart Case Prioritization: Automatically rank cases by urgency or monetary value, highlighting critical ones.
• Multi-Party & Team Collaboration: Manage complex cases, assign roles, and reallocate or transfer cases seamlessly.
• Automated Case Assignment & Scheduling: Match disputes with experts and schedule hearings with rescheduling and calendar integration.
• Deadline & Hearing Management: Get automated reminders and track cause lists in list or calendar views.
• Bulk Case Management: Open, close, modify, club/link cases, and manage Promise to Pay (PTP) settlements efficiently.
• Comprehensive Case Records & Logs: Maintain case registers, track history, store details, and log every action.

Notice Management Solutions 

Streamline communication with our efficient and effective notice management solutions.

• Smart Notice Generation: Easily create customized, compliant notices with interactive tools.
• Automated Distribution: Automatically send notices to recipients, reducing manual work and errors.
• Efficient Acknowledgment Tracking: Track acknowledgments to ensure all parties confirm receipt and understanding.
• Multi-Channel Sending: Distribute notices via email, SMS, or physical mail for reliable communication.
• Real-Time Notifications: Receive instant updates on sent, acknowledged, or pending notices.
• Customizable Templates: Use pre-designed or custom templates for fast and accurate notice creation.
• Audit Trail & Compliance: Keep a detailed record of all notices sent and acknowledged for compliance.
• Bulk Notice Distribution: Manage and send multiple notices to various recipients effortlessly.

Digital Mediation Room

Revolutionize dispute resolution with our secure Digital Mediation Room—where collaboration meets convenience.

• Online Sessions-Conduct mediation via video, audio, and text for flexibility.
• Document Submission-Submit documents and evidence in real-time during sessions.
• Caucus Room-Use private rooms for confidential discussions.
• Auto Opt-Out & Arbitration- Easy transition from mediation to arbitration if needed.
• Real-Time Recording & Transcription-Capture sessions with recording and transcription, including translation services.
• Collaborative Tools- Enhance discussions with interactive tools and screen sharing.
• Digital Case Access- Access and manage digital case records efficiently.
• Advance Scheduling-Plan and schedule sessions in advance for all participants.
• Member Invitations-Send invites to ensure all key stakeholders are included.

Digital Arbitration Room

Effortlessly secure your arbitration with our streamlined Digital Arbitration Room.

• Online Hearing- Seamlessly conduct hearings on a secure online platform.
• Submission During Hearing- Submit documents and evidence in real-time for efficient proceedings.
• Caucus Room-Use private spaces for confidential discussions.
• Recording of Proceedings-Capture audio and video recordings for accurate documentation.
• Audio, Video & Text Chat-Facilitate communication with integrated chat options.
• Real-Time Transcription & Translation-Provide accurate transcripts and translation services on demand.
• Screen Sharing-Share screens to enhance presentations and discussions.
• Access Digital Case Record-Easily manage and reference digital case records.
• Schedule Hearings in advance- Organize hearings ahead of time for participants' convenience.
• Invite Witnesses & Experts- Send invitations to ensure expert participation.
• Host Access Control- Control access to maintain security and confidentiality.

Negotiation Room

Elevate your negotiations in our secure room—collaboration leads to success.

• Online Negotiation- Conduct negotiations via audio, video, and text chat for effective communication.
• Invite Members- Invite participants to include all relevant stakeholders easily.
• Auto Opt-Out & Mediation Transition-Transition smoothly to mediation if no agreement is reached.
• Real-Time Transcription & Translation- Capture discussions with live transcription and multilingual translation.
• Session Recording-Record negotiations for accurate documentation.
• Screen Sharing- Share screens to collaboratively review documents.
• Access Digital Case Record-Quickly access digital case records for easy reference.

Witness Box

Transform testimony: The Witness Box ensures secure, convenient, and reliable statements every time.

• Online Statement: Submit witness statements quickly and conveniently online.
• Multi-Factor Authentication: Boost security with multi-factor identity verification.
• Geo Tagging & Time Stamping: Automatically record location and time for integrity.
• Submission During Hearing: Submit statements in real-time during hearings.
• Digital Signature: Securely authenticate statements with digital signatures.

Blockchain Support

Fortify your data integrity: Experience the power of secure, immutable blockchain records.

• Case Record Management: Quick access to organized case records.
• Bench Constitution Management: Easy management of bench composition.
• Document Management with Annotation: Annotate documents for collaborative clarity.
• Formal and Informal Discussions: Real-time communication via chat.
• Digital Diary and Notebook: Digitally organized notes and reminders.
• Digital Signature: Secure signing with digital signatures.
• Pending Events Management: Timely tracking of pending events.

Streamlined Panel Management

Boost collaboration and efficiency with our streamlined panel management solution.

• AI-Powered Search with Filters-Quickly access relevant information with customizable filters.
• User Profiles, Reviews & Ratings, and KPIs-View detailed user profiles and track KPIs to ensure accountability and enhance collaboration.
•  Negotiation Room-Enable effective discussions with chat, video, and voice call options.
• Intelligent Comparison-Easily compare multiple options side by side for informed decision-making.
• Online Appointment-Streamline scheduling with an intuitive online appointment feature.

Holistic Back Office Management Solutions

Elevate your operations with our seamless back-office management solutions.

• AI Scrutiny-Utilize AI to analyze cases for better insights.
• Auto Case Allocation-Streamline case distribution to reduce manual work.
• Bench Setup-Quickly establish benches for efficient case management.
• Bench Allocation-Optimize resource use by assigning cases to benches.
• Role Management- Manage user roles for proper access and accountability.

Oline ODR Submission Agreement Execution

Effortless online resolution: Seamlessly submit and execute agreements with just a click

• Smart Drafting with Templates-Efficiently draft agreements using pre-designed templates.
• Digital Signature-Securely sign agreements with digital signatures.
• Document Annotations-Comment and collaborate directly on documents.
• Document Version Tracking-Monitor revisions to ensure document accuracy.

Customized Dashboard for Stakeholders

Transform insights into action: Customized dashboards for stakeholders that drive informed decision-making.

• Tracking of Complaints- Monitor and manage complaints in real-time for effective resolution.
• Centralized Notifications & Reminders- Receive all important notifications and reminders in one place to stay informed.
• Auto Display of Actions-Automatically highlight actions required from stakeholders for a streamlined workflow.

Mediator Appointment and Management

Connect with the right mediator: Start your resolution journey with a seamless appointment process.

• Appointment of Mediator: Effortlessly initiate the mediator appointment process.
• Access to Panel: Quickly connect with a diverse panel of experienced mediators.
• Smart Search: Filter mediators by expertise and availability with ease.
• AI Recommendations: Get AI-driven suggestions for the perfect mediator match.
• Online Appointment: Schedule appointments online for added convenience.
• Challenging Appointments: Easily navigate the process for challenging a mediator.
• Mediator Resignation: Stay informed on resignations and find quick replacements.

Settlement Agreement Drafting and Execution

Achieve resolution with ease: Seamless drafting and execution of settlement agreements for quick, effective solutions.

• Smart Drafting-Create agreements efficiently with intelligent drafting tools.
• Save as Draft & Edit-Easily save drafts and make edits as needed throughout the process.
• Version Tracking- Keep track of changes and revisions to maintain document integrity.
• Redlining-Utilize redlining features to highlight modifications for easy review.
• Digital Signature-Facilitate secure signing of agreements with digital signature capabilities.

Appointment of Arbitrator

Embark on your resolution journey: Effortlessly appoint the ideal arbitrator and achieve seamless dispute resolution.

• Access to Panel: Quickly connect with diverse arbitrators.
• Smart Search: Filter by expertise and availability.
• AI Recommendations: Receive tailored suggestions.
• Online Appointment: Schedule appointments easily online.
• Signing of Declaration: Streamline necessary signings.
• Challenging Appointments: Manage challenges easily.
• Arbitrator Resignation: Stay updated and find quick replacements.

Drafting & Signing Award

Effortlessly create and sign awards: Streamline your process for clarity and compliance.

• Award Templates: Use customizable templates for consistency.
• Smart Drafting: Enhance clarity with intelligent tools.
• Digital Signatures: Ensure secure and compliant signing.
• Dictation & Transcription: Convert speech to text effortlessly.
• Judge Support: Access resources for case management.
• Similar Case Recommendations: Improve consistency with relevant suggestions.
• Legal Search: Quickly locate applicable laws and regulations.

Mediator Support System

Transform your mediation: The Mediator Support System delivers efficiency and seamless collaboration.

• AI-Supported Settlement Deed Drafting: Generate clear deeds quickly with AI.
• Events & Tasks Management: Organize tasks to enhance mediation efficiency.
• Adjournment Management: Track adjournments for smooth transitions.
• Online Hearing Management: Host intuitive online hearings easily.
• Case Record Management: Keep records organized for quick access.
• Document Management with Annotation: Collaborate using annotatable documents.
• Formal and Informal Discussions: Enable real-time chat for communication.
• Digital Diary and Notebook: Store notes digitally for easy reference.
• Digital Signature: Sign documents securely with digital signatures.
• Pending Events Management: Monitor pending events for prompt follow-ups.

Arbitrator Support System

Optimize arbitration: Experience seamless efficiency and clarity with our support system.

• AI-Supported Order Drafting: Quickly draft accurate daily, interim, and final orders.
• Events & Tasks Management: Streamline task organization and prioritization.
• Adjournment Management: Track adjournments for seamless continuity.
• Online Hearing Management: Host efficient online hearings with ease.
• Evidence Management: Organize and manage evidence for quick access.
• Case Record Management: Keep comprehensive records for easy retrieval.
• Bench Constitution Management: Configure arbitration bench composition effortlessly.
• Document Management with Annotation: Collaborate using annotatable documents.
• Formal and Informal Discussions: Enable real-time communication via chat options.
• Digital Diary and Notebook: Digitally organize notes and reminders.
• Digital Signature: Sign documents securely with digital signatures.
• Pending Events Management: Track pending events for timely follow-ups.

AI/ML/NLP Support

Enhance decision-making with advanced AI, machine learning, and natural language process: Transform insights into action.

• Case Record Management: Keep organized case records for quick access.
• Bench Constitution Management: Easily configure the arbitration or mediation bench.
• Document Management with Annotation: Collaborate with annotatable documents.
• Formal and Informal Discussions: Enable real-time communication via chat options.
• Digital Diary and Notebook: Organize digital notes and reminders efficiently.
• Digital Signature: Sign documents securely with digital signatures.
• Pending Events Management: Track pending events for timely follow-ups.

Data Analytics & BI Reporting

Transform your data into actionable insights with Data Analytics & BI Reporting: Empower smarter decisions for the future.

• Real-Time Visualization: Dynamic data presentation with heatmaps, spatial analysis, and big data reports.
• Chart Variety: Utilize bubble, line, bar, and pie charts for detailed insights.
• Drill Down: Access deeper data layers for enhanced analysis.
• Access Control: Secure role-based access by designation and region.
• Global & Local Filters: Analyze data globally or locally for targeted insights.

Special Capabilities and Functionalities

Unlock unparalleled efficiency with our Special Capabilities & Functionalities: Elevate your workflow and drive success effortlessly.

• Online Payments: Secure, convenient transactions.
• Escrow Account Facility: Manage funds safely.
• Auto Notifications & Reminders: Timely alerts for deadlines.
• Access to Case Database: Fast access to case information.
• Standard Template Library: Customizable documentation templates.
• Digital Signature: Secure and verifiable signing.
• Calendar Management: Organize key dates.
• Digital Case Record: Keep documents organized digitally.
• Digital Case Diary: Track progress and notes online.
• Bi-Directional API Integration: Seamless system connectivity.
• Multi-Factor Authentication: Enhanced security with multi-factor checks, including video verification.
• INDIAN ODR CENTRE: Deep integration with INDIAN ODR CENTRE in line with ODR INDIA.