Digital Preliminary Inquiry Management System

Transform complaint management—enhance efficiency and performance instantly.

Simplify your complaint management with our all-in-one solution! From ‘User Onboarding to Complaint Allocation Management’, enjoy a seamless, efficient experience. Use AI for faster resolutions, stay connected with ‘Notices & Digital Communication’, and streamline decisions with ‘Workflow Automation’. Boost efficiency, improve customer satisfaction, and elevate your process—get started today.

User Onboarding & Management

Simplify user creation, role assignment, and access control for police officers.

• User Panel Creation for Police Officers: Set up a dedicated panel for officers with personalized access and functionalities.
• Import Users: Bulk upload officer details to quickly integrate them into the system.
• Access Control Management: Ensure data security with role-based access and permission settings.
• Team & Hierarchy Management: Organize teams effectively with a structured hierarchy and role delegation.

Complaint Onboarding & Management

Streamline complaint handling with automation and prioritization for faster resolution.

• Manual Complaint Filing: Allow officers to log complaints manually into the system.
• Import Complaints: Bulk upload complaints from various sources for streamlined processing.
• Aggregation of Complaints from Different Sources: Collect and consolidate complaints from multiple channels.
• AI Complaint Labeling: Automate categorization and tagging using AI for faster processing.
• Notifications & Reminders to All Parties: Keep stakeholders informed with real-time alerts and follow-ups.
• Complaint Prioritization Based on Brief Facts: Rank complaints dynamically based on severity and urgency.
• Colour Flagging of Complaints: Use color-coded markers to highlight priority levels for quick identification.

Complaint Allocation Management

Optimize complaint distribution with automated and manual assignments.

• Auto Allocation (Jurisdiction-wise): Automatically assign complaints to the relevant jurisdiction for faster resolution.
• Manual Allocation (Hierarchy-wise): Enable officers to allocate complaints manually based on rank and responsibility.

Complaint Management & Tracking

Ensure efficient handling with real-time tracking, ownership, and notifications.

• Complaint Log: Maintain a detailed log of all registered complaints for transparency.
• Complaint Record: Store and manage complaint details with secure digital records.
• Real-Time File Tracking: Monitor complaint progress in real-time for better accountability.
• File Ownership: Assign ownership to officers for responsibility tracking.
• QR Code-Based Tracking: Enable quick access and tracking of complaint files using QR codes.
• Geospatial Analysis: Analyze complaints based on location data for strategic decision-making.
• Notifications & Alerts When File Moves: Get instant updates whenever a complaint file is reassigned or progresses.

AI-Driven Issue Identification & Inquiry Generation

Leverage AI to analyze complaints, generate inquiries, and assess evidence efficiently.

• AI-Based Issues of Inquiry Generation: Automatically generate key issues for investigation using AI.
• Complaint Labeling: Assign labels to complaints based on extracted key facts for accurate categorization.
• Uploaded File (PDF/Doc) Processing: Analyze uploaded documents to extract relevant information.
• Automated Evidence Analysis: Use AI to review and interpret evidence for faster case evaluation.

Inquiry Management & Evidence Handling

Streamline statement recording, transcription, verification, and reporting with AI-driven insights.

• Audio/Video Statement Recording: Capture statements via audio and video for authenticity.
• Transcription & Editing: Convert, edit, version, and regenerate statements for accuracy and clarity.
• Date/Time Stamping of Recorded Statements: Ensure proper tracking with automated timestamps.
• Biometric Authentication for Statement Recording: Secure identity verification during recordings.
• Geo-Tagging for Statement Recording: Capture location data to authenticate statements.
• Digital Verification of Parties: Validate individuals involved through digital authentication.
• Record live Statements via Video Call: Enable remote statement recording for convenience.
• Evidence Management: Capture live photos, upload documents, and store all evidence in a secure, searchable repository.

Notices Management

Simplify notices with digital delivery, reminders, and customizable multilingual templates.

• Send Digital Notice via Email/SMS/WhatsApp: Notify parties instantly through multiple channels.
• Automated Reminders: Set automatic reminders for important dates to prevent missed information.
• Customizable Templates: Use pre-designed templates for consistency and time-saving.
• Automatic Language Localization: Send notices in multiple languages for broader accessibility.

AI-Assisted Reports & Insights

Utilize AI for efficient report generation and decision-making.

• AI-Assisted IO (Investigating Officer) Report: Auto-generate structured reports with key insights.
• Summarization of Recorded Statements:  AI-driven summary of lengthy statements for quick review.
• Outcome Suggestions: AI-based recommendations on potential case resolutions.

Report Management & Workflow Automation

Streamline reporting with standardized formats and approval workflows.

• Standardized Digital Forms: Use predefined templates for consistent and error-free reporting.
• Hierarchical Report Submission: Submit reports based on the chain of command for proper review.
• Approval Workflow Management: Automate report approvals with multi-level verification and tracking.