Smart Debt Collection ERP

Next-Generation Debt Collection System

Explore the future of collection with automation at its core with the World’s First End-to-End Collection Digital System.

From Pre-Delinquency to Legal Recourse: Redefining Debt Management.

A next-generation AI/ML-powered debt management platform offering end-to-end Debt ERP solutions for Banks, Financial Institutions, Telecom, and Government. Streamline collections from the pre-delinquency stage to the delinquency stage to legal recourse, optimising cash flow through organised, automated, and data-driven actions on a single platform.

Seamless Record Collection

All essential case information collected effortlessly.

• Bulk Upload: Upload case details in bulk in a predefined excel format.
• API integration: Integrate with Jupitice Platform for real time information exchange.
• Individual case filing: You can upload cases details individually directly on the platform.

Automated Campaigns

Schedule & track campaigns across multiple channels.

• Automated Campaigns: Streamline borrower communication across SMS, WhatsApp, email, and IVR with predefined flows.
• Pre-defined Borrower Journeys: Smart, automated paths tailored to borrower interactions.
• AI-Powered Ranking, Tagging & Bucketing: Intelligent prioritization and flagging of borrower engagement.
• Real-Time Dashboard Tracking: Monitor campaign performance with live data.
• Customised Journeys: Build your own borrower journey as per your requirements and expectations.
• Engagement Tracking: Measure user interactions such as clicks, email reads, and call pickups.

Agent Based Campaigns

Run & Facilitate Agent based campaigns for additional control.

• Auto Allocation of Agents: Automatically assign cases to appropriate agents.
• Multi-Channel Communication: Reach out via SMS, WhatsApp, Email, and IVR.
• Call Tracking & Feedback: Monitor calls and gather feedback for quality assurance.
• Auto Notifications & Reminders: Automatically send notifications and reminders to agents and clients.
• Call Transcription & Tagging: Convert calls to text and tag important information.
• Attempt Log Dashboard: Record and view all communication attempts.
• Inbound Routing: Direct incoming calls to the appropriate agent or department.

Case Management System

Manage all case details from a simple & intuitive interface.

• Bulk Actions: Efficiently open / close multiple cases or settlements at once or change any other case information.
• Case Dashboard: Centralized view for managing and tracking any particular case from its case dashboard.
• Case Clubbing / Linking: Group-related or duplicate cases for streamlined management.
• Mark Sensitive and Important Cases: Highlight critical cases for special attention.
• “Promise to Pay”: Mark cases PTP, manage the settlement agreement and more.

Field Visit Management

Schedule and track field collection agent visits with ease.

• Mobile App: A mobile app for ages to track and update case status on the go.
• Geolocation: Track physical visits of agents using geotagged traces.
• Case Updates: Agents can update case information on the go and upload documents, send payment links, etc
• Intelligent Route Planning: Allocate cases to agents using AI based smart route planning.
• Real-Time Heatmap: Visualise agent allocation and performance on a real time basis.

Settlement Management

Organise all settlement related documents and information in a single place.

• Template Gallery: Access a collection of pre-designed templates for settlement documentation.
• Settlement Agreement Management: Oversee and track settlement agreements.
• Negotiation Room for Settlement: A dedicated space for negotiating and finalizing settlements.
• One-Time Settlement: Options for single-instance settlements.
• In-Trenches Settlement: Manage settlements occurring in ongoing or complex cases.
• Legal Notice Management: Manage and track legal notices related to settlements.

Payment Management

Collect payment online or track offline payments.

• Automatic Payment Link Generation: Generate payment links and QR codes instantly.
• Send Links During Calls: Share payment links directly during phone conversations for immediate action.
• Payment Tracking: Monitor payments status and progress in real-time.
• Payment Reminders: Send automated reminders to ensure timely payment.
• Mark Payment as Done: Easily update payment statuses to reflect completion if done offline.
• Partial Payment Support: Accept and manage partial payments to accommodate flexible payment arrangements.

Collection - powered by AI

Boost the collection numbers using the latest and greatest.

• Sentiment Analysis: Analyze the sentiment of interactions to gauge client satisfaction.
• Call Transcription & Tagging: Convert calls to text and tag important information.
• Anomaly Detection and Pattern Recognition: 
• AI-Based Allocation of Agents: Smartly assigns cases to agents based on their skills and availability.
• Identify Highly Recoverable Accounts: Pinpoints accounts with the best recovery potential.
• Case Record Q&A: Ask any questions about the case and get responses from the case record..

Data Analytics

A custom BI Dashboard builder in-built with limitless possibilities.

• Collection Rate Tracking: Monitor collection rates on a daily, monthly, annual, and overall basis.
• Case Type Breakdown: Analyze data by different case types for targeted insights.
• Drill-Down Analysis: Explore detailed data through hierarchical layers for in-depth understanding.
• Cohort Analysis: Assess performance and behaviour patterns within specific groups over time.
• Custom Reporting: Create tailored reports to meet specific analytical needs and preferences.