Digital Grievance Office

Redress grievances faster, keep customers in the loop, and drive higher satisfaction with a platform built for speed and transparency — all in one place.

Redefining Grievance Redressal, Retaining Trust.

Grievances shouldn’t be a hassle to redress, but fragmented processes often slow things down, leaving customers frustrated. That’s where Jupitice’s Digital Grievance Office makes a difference. Our all-in-one platform makes filing, tracking, managing and resolving grievances effortless. Moreover, our AI-driven tools speed up decisions while keeping the process transparent and fair. 

• Engage-Keep customers informed and involved at every step with real-time updates and in-built communication (audio/video) tools. Build trust by showing them their concerns truly matter.
• Manage-Centralise all grievances in one platform, streamline workflows, and ensure efficient handling by concerned departments. Gain full visibility into every grievance for better oversight and accountability
• Redress-Track every grievance step, ensuring full visibility and unbiased outcomes, while providing actionable insights to continuously improve the process.

Workflow Management

Transform the way you handle complaints and feedback with our cutting-edge Grievance Management System.

• Easy Submission: User-friendly interface for quick entry.
• Real-Time Tracking: Monitor from submission to resolution.
• Automated Workflows: Efficient routing and resolution.
• Advanced Reporting: Detailed reports for insights.
• Interactive Dashboards: Clear metrics and performance view.

Communication and Collaboration

Boost efficiency, synergy, and project success with seamless, real-time connectivity.

• Seamless Conferencing: Flexible audio/video meetings.
• Call Recording: Capture and review anytime.
• Caucus Room: Private, dedicated meetings.
• Chat Options: Group and individual communication.
• Transcription: Accurate, editable, multilingual.
• Call Summarization: Concise summaries with Q&A.
• Task Board: Efficient digital task management.

Document Management and Grievance Resolution

Securely manage and retrieve critical documents and grievances with ease.

• Versatile Upload: Supports various file formats.
• Centralized Repository: Secure, unified complaint management.
• Version Control: Easy tracking of document changes.
• Access Control: Role-based document access.
• Custom Folders: Organize records efficiently.
• Template Library: Pre-designed templates for quick use.
• Dictation & Summary: Speech-to-text and summary generation.
• Grievance Q&A: Detailed records with AI-powered answers.
• Smart Document: Auto-generate documents with templates.
• Digital Signatures: Multi-signature security for authenticity.

Complaint Management

Capture, track, and resolve complaints with GRO for prioritization, task assignment, and clear communication.

• Digitalisation & De-duplication: Convert records to digital and remove duplicates.
• Centralized Integration: Standardize and unify complaint data.
• Prioritisation: Auto-categorize by urgency and impact.
• Custom Dashboards: Insightful, tailored metrics displays.
• Alerts & Reminders: Automated notifications for efficiency.
• Role-based Access: Secure, role-specific management.
• Translation & Transcription: Multilingual communication tools.
• Linking & Tracking: Connect and monitor related complaints.
• Automation & Customization: Streamline and adapt workflows.
• Multilingual Support: Ensure language accessibility.

Physical Complaint Movements & Tracking System

Efficiently track and manage complaint files, ensuring timely updates and streamlined handling.

• QR Code Generation/Scanner: Create and scan QR codes for case files.
• File Allocation via QR Code: Transfer file ownership with a scan.
• Complaint Tracking Log: Auto-maintained status and progress log.
• Real-Time Tracking: Update and monitor file status and location.

Data Analytics & Customised Reporting System

Analyze data and generate customized reports to gain insights and drive informed decision-making with GRO.

• MIS Reports: Generate detailed performance insights.
• TAT Breached List: Track exceeded turnaround times.
• Custom Filters: Refine data views with tailored filters.
• Data Export: Export data in formats like .xlsx, .pdf, and .jpg.
• Cohort Analysis: Compare groups over time to spot trends.
• Geo-Spatial Heatmaps: Visualize data intensity across locations.

AI Capabilities

AI seamlessly converts speech to text, translates languages, extracts images, and provides real-time multilingual transcription and updates.

• Multilingual Transcription & Translation: Transcribe and translate in multiple languages.
• AI Document Retrieval: Efficiently organize and retrieve documents with AI.
• AI Search Engine: Improve search accuracy with AI.
• Automated Allocation: Assign tasks based on capacity and specialization.
• Auto Links on Grievances: Connect related grievances automatically.
• AI Q&A: Gain insights from complaint records with AI.
• Nyaya Center: A central hub for all grievance handling.
• My Pocket Lawyer: A lawyer accessible anytime anywhere.

User Management

Efficiently create, organize, and manage user accounts within the GRO system for streamlined access and control.

• Onboarding: Streamlined user integration.
• Role Assignment: Assign roles based on responsibilities.
• Department Allocation: Assign users to departments.
• Reporting Manager: Designate managers for oversight.